Refund & Cancellation Policy

1. Summary

The earlier you cancel, the more you get back. Refunds depend on how far your order has progressed:

• Before you submit documents for expert review: full refund of the amount you paid.
• After you submit documents, before we file with the authority: 50% refund, because professional time has already been spent.
• After the application is filed with the authority: no refund, because the work is done and government fees have been paid.
• If we cannot perform the service, or we make an error that we cannot fix: full refund, at any stage.

2. How to cancel or ask for a refund

Email veylodex@gmail.com from your registered email address with your order number (shown on your dashboard) and the reason. You can also ask our support team through the contact options on the site. We will confirm the stage of your order and the refund amount in writing.

3. When you get a full refund

• You cancel before submitting documents for review.
• We are unable to provide the service you ordered (for example, it is not available for your type of business) and tell you so.
• We delay beyond the timeline stated on the service page for reasons within our control, and you ask to cancel before we file.
• You were charged twice for the same order, or charged an amount different from the checkout price.
• The service delivered is materially different from its description, and you tell us within 7 days of delivery, and we are unable to correct it.

4. What is not refundable

• Government fees, stamp duty, statutory charges and penalties paid to an authority on your behalf.
• Third-party charges already incurred, such as a DSC token or device.
• Orders rejected or delayed by an authority because of wrong, false or incomplete information or documents supplied by you.
• Refusal of an application on its merits by the authority, where we filed it correctly. In this case we will tell you whether you can re-apply, and you may pay only the extra cost.
• Change of mind after the filing stage.

5. How refunds are paid and how long they take

Refunds are sent to the original payment method (the same UPI ID, card or bank account you paid from). After we approve a refund, it normally reaches you within 5 to 7 working days, depending on your bank. If you used a coupon, the refund is for the amount you actually paid. The GST on the refunded amount is reversed and we will issue the required credit note.

If a refund is delayed beyond the time above, email us with your order number and we will trace it with the payment provider.

6. Partial refunds

If only part of an order was done, we may refund the part not done. We will explain how we worked out the amount. You are free to disagree and take the matter up under the Grievance Officer process in our Privacy Policy, or in the courts as stated in our Terms of Service.

7. Contact

Veylodex, Jasdan, Rajkot, Gujarat, India 360050

Email: veylodex@gmail.com · Phone: +91 91069 78803 / +91 72289 76630